Terms of Service

The agreement between your property and us. Written to be read — if a clause here does not match what a salesperson told you, the clause is wrong and we want to hear about it.

Effective 13 August 2026 · Last updated 13 August 2026

1. Who you are contracting with

The service is provided by WEBER BG EOOD, EIK 205090014, VAT BG205090014, registered at 6 Preslav St, Ruse 7000, Bulgaria (“Revio”, “we”, “us”). “You” means the business that subscribes to the service, and anyone you give access to it.

These terms apply when you subscribe to any Revio product, and together with your order details and our Data Processing Agreement they are the whole agreement between us.

2. What the service is

Revio is a line of hotel software products that share one core: RevioLink (channel management), RevioCRS (reservations and analytics), RevioPMS (property management) and RevioDirect (a booking page for your own property, provided as part of RevioCRS). You subscribe to the products you want; the others stay switched off.

We provide the service as software you access over the internet. We host it, maintain it and improve it. You do not receive a copy of the software and you are not licensed to copy, resell or reverse-engineer it.

3. Your account and your people

  • You are responsible for what happens under your account, including what your staff do.
  • Every person who uses the service gets their own login. Sharing one login between people defeats the audit trail and we may ask you to stop.
  • Keep your credentials secret. We will never ask you for your password, and nobody at Revio can read it.
  • Tell us promptly at security@reviosoft.app if you believe an account has been compromised.
  • You must deactivate people who leave. The product lets you do this yourself, in one place, for every Revio product you run.

4. Acceptable use

Our Acceptable Use Policy forms part of these terms. In short: do not use the service to break the law, to send unsolicited marketing to guests, to attack or overload the platform, or to process data you have no right to process.

5. Your data

Your data is yours. We do not sell it, we do not use your guests’ data for our own purposes, and we do not use it to train machine-learning models.

For guest data you are the controller and we are the processor — we act on your instructions. For your own staff account records we are the controller. The details, including our sub-processors and the security measures we apply, are in the Data Processing Agreement and the Privacy Policy.

You can export your reservations, guests and reports at any time. If you leave, ask us and we will produce a complete export of your data.

6. Fees

Your subscription has up to three parts, and your order confirms which apply:

  • A module fee for each product you run.
  • A platform fee based on how many rooms your property has. There is no platform fee below the first room tier.
  • A usage fee of 2% of the accommodation revenue of bookings produced by RevioDirect, and nothing on bookings from any other source, including your own phone reservations, walk-ins and front-desk bookings.

Fees are per property, in € (EUR) and exclusive of VAT, which is added where applicable. Where two or three products are subscribed together, the published bundle discount applies to the module fees only.

Prices are published on our pricing page and are computed by the same code that produces your invoice. If a quote and an invoice ever disagree, the lower of the two applies and we will fix the cause.

Price changes

We may change prices with 60 days’ written notice, effective at your next billing month. If you do not accept a change you may cancel before it takes effect, with no penalty. Where we have offered you founding-customer pricing, we honour it for as long as your subscription remains continuously active.

Room count

Your platform fee depends on your room count, which the platform holds. If it changes tier, we will tell you before we change what we bill — in either direction. We would rather have that conversation than quietly bill you the wrong amount.

7. When billing starts

You are not billed until the software has demonstrably worked for you. For a subscription that includes channel management, billing begins on the date of your first successfully synchronised booking. The platform records that date, so it is a fact we can both point to rather than a discretion we exercise.

For subscriptions without channel management, billing begins when your property is configured and available for use. Onboarding is free in both cases: there is no setup fee.

8. Invoicing and payment

  • Subscriptions are invoiced monthly in advance; usage fees are invoiced monthly in arrears.
  • Invoices are due within 14 days unless your order says otherwise.
  • If an invoice is more than 30 days overdue we may suspend the service after giving you at least 7 days’ written notice and a chance to fix it. We will not delete your data because of an unpaid invoice.
  • You are responsible for your own taxes; we are responsible for ours.

9. Term, cancellation and refunds

The subscription is month to month. There is no minimum term and no cancellation fee. Cancel by telling us in writing; your subscription ends at the end of the current billing month, and we do not pro-rate a partial month.

Our Refund Policy — including the 30-day money-back guarantee — forms part of these terms.

After cancellation we keep your data for 30 days so you can export it or change your mind, then delete it. Ask us during that window and we will delete it sooner or produce a full export.

10. Availability and support

What we commit to on uptime, support hours and incident handling is set out on the Service Levels & Support page. Those are operational commitments, not contractual service credits. If you need a signed SLA with remedies, ask us and we will negotiate one specifically with you rather than publish a promise we have not agreed.

11. Things outside our control

The service connects to third parties — booking channels, payment providers, email delivery. We choose them carefully and we are responsible for choosing them, but we cannot guarantee their availability, their approval processes or their commercial decisions. If a channel changes its rules or suspends a connection, we will work with you on it; we cannot promise the outcome.

12. Our intellectual property

The software, its design and its documentation remain ours. You get the right to use the service for your own business for as long as you subscribe — nothing more, and nothing less.

If you send us feedback or a feature request, we may build it without owing you anything. We will not identify you as a customer publicly without asking you first.

13. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only to perform this agreement. This does not cover information that is public, that was already known, or that must be disclosed by law — and where the law allows, we will tell you before disclosing anything of yours.

14. Warranties

We warrant that we will provide the service with reasonable skill and care, and in accordance with the security measures described in the Data Processing Agreement.

Beyond that, the service is provided as it is. We do not warrant that it will be uninterrupted or error-free, and we do not warrant any commercial outcome — including occupancy, revenue, or the proportion of your bookings that move direct.

15. Liability

Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Bulgarian law.

Subject to that, our total liability to you for all claims in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose, and neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

We think a cap like this is normal and fair at our size, and we also think you should read it rather than skim it. If the cap does not work for your property, tell us before you sign — it is a commercial conversation, not a fixed rule.

16. Indemnity

You will cover us against claims arising from data you put into the service that you had no right to process, and from your use of the service in breach of the Acceptable Use Policy. We will cover you against claims that the service itself infringes someone’s intellectual property.

17. Changes

We improve the service continuously, and screens change. We will not remove a feature you depend on without telling you first.

We may change these terms with 30 days’ notice by email to your account contact. If a change materially disadvantages you, you may cancel before it takes effect. Continuing to use the service after that date means you accept the change.

18. Suspension

We may suspend your access immediately, without notice, if your use is actively harming the platform or another customer, or if it is unlawful. Otherwise we give notice and a chance to put it right first. We will tell you what happened and what would restore access.

19. Governing law

This agreement is governed by the law of Bulgaria, and disputes go to the competent courts of Ruse, Bulgaria. Before anyone goes to court, we both agree to spend thirty days actually trying to sort it out — talk to us at legal@reviosoft.app.

20. Contact

WEBER BG EOOD, 6 Preslav St, Ruse 7000, Bulgaria. Legal: legal@reviosoft.app · Billing: billing@reviosoft.app · Support: support@reviosoft.app

Questions about anything on this page go to legal@reviosoft.app, and we will answer them in writing. If a clause here would stop you signing, tell us — most of it is negotiable and we would rather know.