Refund Policy

The four promises, in full

• We set it up for you. Your rooms, your rates, your channel mappings — loaded by us, not left to you on a Sunday night.
• Free until your first booking syncs. Billing starts once the software has demonstrably worked. We can prove the date, because the platform records the first successful push.
• 30 days, money back. Change your mind in the first month and we refund it. No form, no retention call.
• No contract, ever. Month to month. Leave whenever you want, and take your data with you.

1. Free setup

We load your rooms, rates and channel mappings ourselves, and there is no charge for it — not discounted, not waived on request, not charged. There is no setup fee on any subscription, at any property size.

2. Free until your first booking syncs

If your subscription includes channel management, we do not invoice you until the date of your first successfully synchronised booking. The platform records that date, so neither of us has to remember it.

For subscriptions without channel management, billing begins when your property is configured and ready to use.

In both cases, everything before that point — setup, configuration, training, the demo, our time — is free, and stays free even if you decide not to continue.

3. Thirty days, money back

The two limits, both of which are what you would assume:

• The window runs from your first invoice, not from signature — so the free onboarding period does not eat into it.
• Usage fees of 2% on direct bookings your page has already produced are not refunded, because those bookings happened and you keep the revenue from them.

Refunds go back to the payment method you used, and we process them within 10 business days.

4. No contract

The subscription is month to month. Cancel by emailing billing@reviosoft.app or telling your contact here. It ends at the close of the current billing month.

There is no cancellation fee, no notice period beyond the current month, and no penalty for leaving. We do not pro-rate a partial month — you keep the service for the month you have paid for.

After you cancel

• Your data stays available for 30 days so you can export it or come back.
• Export reservations, guests and reports yourself at any time; ask and we will produce a complete export.
• After 30 days we delete it from live systems. Ask us and we will delete it sooner.
• Come back later and you start fresh — but if you had founding-customer pricing while you were continuously subscribed, tell us and we will talk about it honestly rather than hide behind the policy.

Outside these promises

If something has genuinely gone wrong for you and none of the above quite fits, write to billing@reviosoft.app and explain it. We are small enough to make a decision on the merits, and we would rather do that than win an argument about a clause.

Nothing on this page affects any rights you have under Bulgarian or EU consumer law.