Acceptable Use Policy

What this covers

This policy forms part of our Terms of Service and applies to you and to everyone you give access to.

Do not use Revio to

• Break the law. Including consumer protection, price display, tax and accommodation-registration rules in the places you operate.
• Send unsolicited marketing to guests. Booking confirmations and messages about an actual stay are fine. Marketing needs a lawful basis, and it needs an unsubscribe link that works. Do not import a list of people who never stayed with you.
• Process personal data you have no right to process. If you cannot explain why you hold a record, it should not be in the system.
• Attack or overload the platform. No penetration testing without asking us first, no attempt to reach another customer’s data, no scraping, no automated hammering of the interface, no reverse-engineering.
• Abuse a channel connection. Our connection to a booking channel is shared infrastructure. Deliberately breaching a channel’s terms through it — misrepresenting availability, manipulating content, breaking parity commitments you have signed — puts every other property on that connection at risk, and we will act on it.
• Misrepresent a price to a guest. Our booking engine shows taxes and fees in the first price a guest sees, deliberately. Do not configure your property to defeat that.
• Resell or white-label the service without a written agreement with us.
• Share logins between people. Everyone gets their own — it costs nothing extra and it is the only way an audit trail means anything.

Security testing

We welcome it, and we will not threaten anyone acting in good faith. Ask first at security@reviosoft.app and we will give you something safe to test against. Please never test against a live hotel’s data — those are real guests.

What happens if this is breached

1. Normally we contact you, explain what we have seen, and give you a reasonable chance to fix it.
2. If the use is unlawful, or is actively harming the platform, a channel connection or another customer, we may suspend access immediately. We will tell you what happened and what would restore it.
3. Repeated or deliberate breaches can end the agreement. Even then, we do not delete your data as a punishment — the export and retention terms in the Terms still apply.

Reporting misuse

If you believe someone is misusing Revio — including one of our own customers — tell us at legal@reviosoft.app. We would rather hear it from you than from a channel.